Refund Policy – Ayulx (Pakistan)

At Ayulx, we value your trust and aim to ensure a smooth and transparent refund process.

1. Eligibility for Refund

You may qualify for a refund if:

• You received a damaged or defective product

• You received the wrong item

• Your order was cancelled before shipment

To request a refund:

• You must contact us within 48 hours of delivery

• Provide your order number

• Share clear photos (if the product is damaged or incorrect)

2. Non-Refundable Cases

Refunds will not be issued for:

• Used or opened products

• Damage caused by misuse or mishandling

• Change of mind after delivery

• Orders refused at the time of delivery (unless pre-approved)

3. Refund Process

• Once your request is approved, we will process your refund within 5–7 business days.

• For Cash on Delivery (COD) orders, refunds will be sent via:

  • Bank transfer

  • EasyPaisa

  • JazzCash

• For prepaid orders, refunds will be issued to the original payment method.

4. Shipping Charges

• Shipping charges are non-refundable, unless the return is due to an error on our part (wrong or damaged product).

5. Order Cancellation

• Orders can be cancelled before shipment.

• Once shipped, cancellation is not possible.

6. Contact Information

For refund-related inquiries: